IT Program Manager  duties include but are not limited to: analyze computer and data requirements to deliver operational and long term strategic objectives to automate the management of telephony and data usage. Establish and implement a streamlined process to provide cost and time efficiencies to the Sponsor. Ensure data integrity, security and control. Prepare and brief project status within various business and project review forums. Develop standards, establish priorities and develop process workflows to accomplish accurate and timely analysis of monthly telephony and data usage charges. Ensure all tasks are completed in accordance with critical deadlines Interact with external vendors to resolve telephony and data usage anomalies. Monitor and maintain accurate records of monthly fluctuations within vendor and customer accounts Interact with mission partners to keep apprised of advances in technology. Develop and execute communication and transition plans for new wireless service offerings. Establish and leverage strong working relationships with vendors, customers, as well as other Sponsor service providers. Establish solid and effective lines of communication with the Customer Service Centers to monitor timely and accurate completion of requests to modify wireless services Identify, investigate, and elevate issues with potential impacts to the vendor, customer and/or service provider relations. Establish and leverage strong working relationships with customers, as well as other Sponsor service providers. Coordinate, plan and execute IT Expos and Showcases with internal and external Sponsor service partners. Respond to customer inquiries on IT products and services, inventory and billing through meetings, telephone, databases, or e-mail. Provide proactive quality service to internal service areas within the organization Interact with customers, to include customer briefings on new IT products and services via the Sponsor Roadshows Operate effectively in a team environment.

Location: Fort Meade

CONUS Travel: N

OCONUS Travel: N

Night Work: N

Local Travel Using a POV: N

Pager Duty: N

Pager Duty Comments:

Work on Holidays: N

Work on Weekends: N

Shift Work: N

Warzone: N

COOP: N

Unpublished Skills: Yes

Full Time