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Service Desk Embedded Technician I

Service Desk Embedded Technician I



Service Desk Embedded Technician I

Location: Edgewood, MD
Type: Full-Time
Hours: M-F, hours varies 7am - 5pm
Clearance: Top Secret/ SCI
Compensation: TBD based on experience
Clark Creative Solutions offers a competitive salary and comprehensive benefits package offering, medical, dental coverage, 401k, paid time off and paid holidays.


Clark Creative Solutions (CCS) is a certified 8A, Service-Disabled and HUBZone company. Our company’s expertise are in the areas of intelligence, acquisition, logistical support, IT solutions and various personnel support services.

Our commitment to professionalism is demonstrated by our daily work ethic. CCS is wherever we need to be to get the results you desire.

Responsibilities of this role

  • The contractor shall serve as a senior technician, being the subject matter expert (SME), for the implementation and maintenance of information technology and customer support

  • The contractor shall install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

  • The contractor shall develop training materials and procedures, and train other help desk staff in the proper installation and maintenance of hardware or software.

  • The contractor shall refer major hardware or software problems or defective products to vendors or technicians for service.

  • The contractor shall troubleshoot and resolve user inquiries regarding computer software or hardware operation to resolve problems.

  • The contractor shall confer with staff, users, and management to establish requirements for new systems or modifications.

  • The contractor shall upgrade existing equipment, performing tasks such as installing updated circuit boards or additional memory.

  • The contractor shall prepare evaluations of software or hardware, and recommend improvements or upgrades.

  • The contractor shall maintain printers to include parts and consumables, for example toner, transfer kits, rollers, and toner collection units, etc.

  • The contractor shall set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, and appropriate software.

  • The contractor shall image computers in accordance with the Network Enterprise Centers policies.

  • The contractor shall update and maintain software and hardware inventories.

  • The contractor shall patch and remedy any computer that has an Information Assurance Vulnerability Alert (IAVA) within the given timeline from the Network Enterprise Center; on both NIPR and SIPR.

  • The contractor shall adhere to the Service Level Agreement (SLA) timelines for responding and resolving work tickets.

  • The contractor shall use enterprise work ticket system(s) to record work tasks.

  • The contractor shall maintain and follow all approved Standard Operating Processes (SOP).

  • The contractor shall successfully complete all training related to the assigned position.

  • The contractor shall attend mandatory training

  • The contractor shall be able to work independently and with team members.

  • The contractor shall communicate when time sensitive or time relevant tasks are at risk of failure

  • The contractor shall ensure all hardware and software are prepared, available, and functional to meet the Army and DoD compliance and lifecycle requirements.

  • The contractor shall leverage and comply with the ITIL framework to provide customer support.

Qualifications and Skills:

  • Standard Requirement: Four (4) years of relevant experience.

  • The contractor shall meet the DOD 8570.01-Manual appendix 3 Information Assurance Technical (IAT) level II approved baseline certifications; for example, CompTIA Security+.

  • The contractor shall have or be able to achieve the ITIL Intermediate certification within 12 months.

  • The contractor shall possess a valid state Driver’s license.

Clark Creative Solutions, LLC is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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