Call Center Analyst
Summary
Title:
Call Center Analyst
Location: MD
Type: Full-Time
Hours: M-F, hours varies 7am - 5pm
Clearance: Ability to pass a background check / government clearance (HSPD-12)
Compensation: TBD based on experience
Clark Creative Solutions offers a competitive salary and comprehensive benefits package offering, medical, dental coverage, 401k, paid time off and paid holidays.
Description
Join a Mission That Matters
CCCS is seeking a Call Center Analyst to support SFIOD Call Center Support Services by managing a high volume of customer communications and documenting interactions accurately. This role is a strong fit for professionals who enjoy fast-paced customer service work, have excellent communication skills, and can stay organized while handling multiple concurrent requests.
This is a contract, full-time Call Center position. The Call Center Analyst will manage a large number of inbound and outbound calls and emails in a timely manner, perform address research and locate client information, and maintain clear records of conversations in the call center database.
What You’ll Do:
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Manage a large volume of inbound/outbound calls and emails in a timely manner.
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Perform address research and locate client information.
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Maintain clear and accurate records of all conversations in the call center database.
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Respond to client inquiries and follow up on customer calls.
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Identify and escalate priority issues appropriately.
What You Bring:
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At least 2 years of professional experience in a customer service/call center environment.
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Ability to handle all inbound and outbound calls for the Call Center.
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Fluent in English (read, write, and converse).
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Strong oral and written communication skills.
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Experience answering phones proficiently and professionally.
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Microsoft and Adobe experience.
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Ability to pass a background check/government clearance.
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Experience in a high-volume call center environment.
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High school diploma or higher.
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Minimal experience in skip tracing.
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Soft phone experience.
Why Join Us
You’ll support essential call center operations by delivering responsive customer service, accurate documentation, and effective issue escalation—helping maintain reliable service outcomes in a high-volume environment.
Clark Creative Solutions, LLC is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.